Improving Patient Engagement
Improving Patient Engagement
Building Proficiency in Health Coaching
Building Proficiency in Health Coaching
Motivational Interviewing Training
Motivational Interviewing Training


Improving Patient Satisfaction

We offer worksite assessments, interventions, and recommendations that are guaranteed to improve the patient experience and satisfaction scores.


Motivational Interviewing Training 

We offer all levels of MI training, with follow-up activities and a sustainability plan, that are tailored for your population, setting, and objectives. 


Building Skills for Health Coaching

We provide tailored workforce training initiatives; training that incorporates evidence-based strategies to build proficiency in a health coaching approach that produces outcomes.

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For Improved Patient Experience and Improved Healthcare Delivery

Beyond Initial Motivational Interviewing Training: Developing A Sustainability Plan

Beyond Initial Motivational Interviewing Training: Developing A Sustainability Plan

In a previous blog article, we made the case for incorporating best practice to build an effective communication skill set into your organization to engage and activate patients; the evidence we presented supported the motivational interviewing (MI) approach. In brief:...

Making the Case for Adopting the Motivational Interviewing Approach  in the Healthcare Setting

Making the Case for Adopting the Motivational Interviewing Approach in the Healthcare Setting

Motivational Interviewing (MI) is an evidence-based approach, with over 900 clinical trials, either completed or in progress, demonstrating its effectiveness.1 Here we will provide an introduction to motivational interviewing and an overview of the research that supports its efficacy and helps to identify the underlying dynamics. Lastly, we make the...

Part 4: Communication Approach: Using Best Practice

Part 4: Communication Approach: Using Best Practice

In considering the best communication approach to engender in the healthcare setting, we need to consider the unique features we have, as compared to the counseling or addictions world. Communication is just part, albeit an incredibly important part, of the healthcare activities and treatment plan. In healthcare, our communication interventions must be suited for...

Part 3: A Happy Provider: Identifying the Importance of Employee Satisfaction

Part 3: A Happy Provider: Identifying the Importance of Employee Satisfaction

When exploring how members of a healthcare team are interacting with patients in the pursuit of an improved healthcare system, it is likely that multiple layers and complex relationships of an organization’s infrastructure will need to be examined. While our expertise lies in the realm of patient-provider interactions, we would be remiss if this series on patient...

Part 2: A Happy Patient: What Drives Patient Satisfaction?

Part 2: A Happy Patient: What Drives Patient Satisfaction?

In our last article, we supported a patient-centered way of thinking about quality improvement. More specifically, we addressed how a shift in focus to improved patient interaction and communication standards can impact the patient experience and, thus, influence patient satisfaction of care. We also mentioned that higher scores on the Hospital Consumer Assessment...

Part 1: A New Way of Thinking About Quality Improvement in Healthcare

Part 1: A New Way of Thinking About Quality Improvement in Healthcare

Quality Improvement (QI) measures are often boiled down to policy and procedural processes – initiatives that focus more on structural organization than on a systematic approach for improved interpersonal interactions and interventions. For an organization that pursues accreditation, either to meet regulatory requirements or distinguish themselves from competitors...

Balancing the Quests for Improving Patient Engagement and Clinical Outcomes

Balancing the Quests for Improving Patient Engagement and Clinical Outcomes

As the emphasis on patient-driven care and quality improvement becomes more pressing, providers often wrestle with how to balance their drives for both clinical outcomes and patient engagement. Through the lens of a traditional medical approach, these goals may appear to be at odds with one another. In our workshops, we hear questions that express legitimate...

Triple Aim Framework: Why We Should Start With Experience of Care

Triple Aim Framework: Why We Should Start With Experience of Care

As early as 2008, Berwick (President/CEO of the Institute for Healthcare Improvement) and co-authors introduced the Triple Aim Framework. In order to successfully optimize health system performance, the Triple Aim Framework demands that we: (1) improve the patient experience of care (including quality and satisfaction); (2) improve the health of populations; and (...

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